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"Press Release: Airsoft Megastore CEO Mike Zhang Recognized as Ernst & Young Entrepreneur of the Year Finalist

This year, Airsoft Megastore CEO Mike Zhang has been selected as a finalist for this prestigious award in the Greater Los Angeles Area.

Mike was selected from nearly 70 nominations by a panel of independent judges. He has demonstrated a continued commitment to Airsoft Megastore's mission of providing a superior customer experience and bringing Airsoft to the masses. The Los Angeles awards gala will be held June 21, 2011 at The Beverly Hilton in Beverly Hills."

I was also ripped off with a broken gun when it arrived for my son's birthday. After reading all the bad reviews I do not want to waste time energy and more money trying to recoup my 200.00 dollars. At this point I want to see justice done and I am committed to shutting this company down!

I would also like to see all these people get their money back. It is so disgusting the way they treat their customers! I am going to the media as my first step. I will keep everyone posted.

Monetary Loss: $190.

Location: Los Angeles, California

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Guest

Try to return a product to this persons company and you will see that he dropped out of school prior to learning the value of customer relations. For every one dissatisfied customer they will tell ten others and so on and so on.

I received a gun from this company that out of the box didnt work and was sent back. The second gun also failed. It cost me $28.95 to return the gun for the first go around. On the second go around they paid the freight back.

The third gun FINALLY was inspected prior to shipment. It was repaired but the company won't make good on refunding my $28.95 freight cost for the original gun even though they never checked the first two guns they sent me as they were in the original plastic. After 45 minutes of arguing with the "so called" customer service Manager they will only refund me $17.95 for the freight. I have purchased numerous items from the internet and never had such a hard time getting a company to admit fault and refund my money.

Shame is they will hire a consultant to help clean up their image from other dissatisfied customers once word gets out that they operate like this. I would never waste my time ordering from this guy no matter what price he sells at. The people he has working for him must have to bow to him like the dictator as they are completely afraid of making good on bad situations. Why even employ a manager with no authority?

Ernst and Young must not really vet what type of "entrepenuers of the Year they recognize as this guy's company is a fake. :( :( :( :(

Guest

This company is a scam, here's their address:

Mike Zhang, CEO, Airsoft Megastore

5012 4th Street

Irwindale, CA91706

Guest

Obviously the award is not that prestigious or recipients carefully researched. Airsoft Mega shipped us a mask and gun so poorly packaged that the gun smashed and damaged the mask during shipment.

On the first use, the gun broke (it was probably damaged in shipping too). After contacting their customer service within 48 hours of receiving the package and emailing them photographs of the damaged items (per their request), I was told I would have to pay the return S&H, I would be charged a restocking fee of 10% to 25%, I would have to pay the new S&H for the replacement gun to be shipped to me, I could only have a store credit for the mask, and I may be retro-charged for my original free shipping and handling (the order was over $150). Essentially i would owe company more money for less product. In the end my credit card company decided to investigate and we are waiting for the verdict.

Besides all of that, they had the nerve to send me a description of how to package the returns and a statement telling me that they would not take responsibility for any items damaged during my returns to them!!! They also bombarded us with emails listing their "policy" as their defense to their poor customer service.

SiliconJon

There's a lot of money to be made in sending people broken and/or used stuff and charging them for new stuff, and then making sure they pay return shipping to then just continue to *** them around after that...which they seem to be doing to plenty of us (myself included).

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