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Received defective product on Thursday. Friday, contacted them via phone, only after 21 minutes.

Tech told me what was wrong, advised me to squirt oil in gearbox. Purchased oil, followed instructions. Item does the same thing all weekend long, no change. Called following Monday...3 times now,no answer.

Used "chat", after 16 minutes, Jennifer said tech will call me. 3 days later- crickets. Called back, same old no answer the phone...used chat, after 11 minutes Careena responds...17 minutes later on chat...told me someone will call...end of chat. Called my bank, put stop payment on item.

Researched them, BBB has an "F" rating with 59 complaints, the bulk unresolved. I should have researched them first.

Review about: Gun.

Reason of review: Damaged or defective.

Monetary Loss: $97.

Preferred solution: Full refund.

I didn't like: Phones not answered.

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