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2.3 Based on 24 reviews
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  • Customers like
    • Wide selection of airsoft guns 4
    • Original product shipped quickly 1
    • Prices 1
  • Customers don't like
    • Customer service 9
    • Being jerked around 6
    • Way people are notified of their deliveries 2
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DON'T BUY HERE. The gun arrived pretty soon. It broke on its first use. We contacted Airsoft Megastore for the required return information, and sent the gun in for repair. We were given another order number, and a tracking number that was worthless. We've heard nothing for MONTHS. I've tried e-mails, and gotten no reply. I tried calling - they don't even answer the phone. They have the gun and kept the money. We have now contacted our credit... Read more

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I have been waiting on an order for a month now and can not get anyone to answer the phone, return a call, or reply to an email. Terrible customer service... NEVER AGAIN I paid for the stuff ...send it to me, or tell me why you can't

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My son ordered combat pants and shirt in a small. It was very plainly written on the order and the confirmation email. We received a small shirt and a medium pair of pants that were way too big for my son. I have sent emails and tried to call numerous times and no response. When I call, I get "we are experiencing a high call volume, please email customer support." When I email, I get nothing in return. Very disappointed! My son was very excited... Read more

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I placed an order on 9-18-16 and was told I would receive a tracking number when it shipped. According to my account, it was shipped on 9-19-16. I never received a tracking number or any order confirmations but my credit card was definitely charged! On 9-23-16, I sent an email to customer service to find out the status of my order/shipment--no response. I tried calling the phone numbers and the first number rang and rang and finally answered... Read more

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I placed an order on 9/18, and received confirmation with status "shipped" on 9/19. Today is 9/26 and no package or tracking number. Received a reply from verification@arisoftmegastore.com saying the "shipped" status on my account means a label has been printed. Message goes on to say they just moved to a new warehouse (today is the first day there??!!) and that it would take a couple of more days to actually ship the item, which is when I... Read more

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Ordered on 8-31-16 payed $71 for two day shipping and still haven't gotten it, it's 9-12-16. No tracking number either. I could have walked to their store and back twice in that time. I am pissed!Don't ever buy anything from them, there is a reason Evike is at the top, they send the same day and you get it unlike this POS company. Ignore past this point I don't have 100 words or more to fill the box. f f fd d f d d f dsf sd f sdf sds df sdf s... Read more

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I ordered a gun on AMS on the 14th. It said after 2 days shipped, and it's been roughly 6 days with no tracking code... Not sure whether to try to decline the charge or if I should wait. I am extremely dissapointed with the fact that it's probably going to be another week till it even gets here. If you order from here, don't expect your gun soon. It's a bad company from as far as I can see... Terrible customer service, they lie to you about when... Read more

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Two and half weeks ago I ordered a rifle, scope mount and red dot site. A week passed, no tracking information, no package delivered. I sent an email, and what I received was an order confirmation email for free next day shipping and a tracking number. A week passed. I emailed UPS because no package arrived. They told me they had never even physically received the package. So I sent another email. No response, half a week gone by. So I called,... Read more

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I have never before felt so cheated to the point where I needed to complain about it and hope I reach people so that they don't suffer like I have and am. I ordered a custom AEG AK-47 for about $150 about a week and a half before the 4th of July weekend. I thought it'd be perfect to receive the gun in the week that was promised so that I could use it and show it off up north. The gun builder was really nice but had some problems. The prices... Read more

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Ive only ordered from AMS twice prior to my most recent order being placed on 6/19.2016 .On both of my prior purchases I have had no issues whatsoever. Normally my order's status would change to shipped then would provide a tracking number in about 2-3 days or so but I noticed that it has now been near a week of it saying shipped and I have still not been provided with a tracking number. I decided to look into it a bit only to find out that what... Read more

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