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2.5 Based on 19 reviews
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  • Customers like
    • Wide selection of airsoft guns 4
    • Discounts 1
    • Prices 1
  • Customers don't like
    • Customer service 6
    • Being jerked around 5
    • Way people are notified of their deliveries 1
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I ordered a gun on AMS on the 14th. It said after 2 days shipped, and it's been roughly 6 days with no tracking code... Not sure whether to try to decline the charge or if I should wait. I am extremely dissapointed with the fact that it's probably going to be another week till it even gets here. If you order from here, don't expect your gun soon. It's a bad company from as far as I can see... Terrible customer service, they lie to you about when... Read more

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Two and half weeks ago I ordered a rifle, scope mount and red dot site. A week passed, no tracking information, no package delivered. I sent an email, and what I received was an order confirmation email for free next day shipping and a tracking number. A week passed. I emailed UPS because no package arrived. They told me they had never even physically received the package. So I sent another email. No response, half a week gone by. So I called,... Read more

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I have never before felt so cheated to the point where I needed to complain about it and hope I reach people so that they don't suffer like I have and am. I ordered a custom AEG AK-47 for about $150 about a week and a half before the 4th of July weekend. I thought it'd be perfect to receive the gun in the week that was promised so that I could use it and show it off up north. The gun builder was really nice but had some problems. The prices... Read more

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Ive only ordered from AMS twice prior to my most recent order being placed on 6/19.2016 .On both of my prior purchases I have had no issues whatsoever. Normally my order's status would change to shipped then would provide a tracking number in about 2-3 days or so but I noticed that it has now been near a week of it saying shipped and I have still not been provided with a tracking number. I decided to look into it a bit only to find out that what... Read more

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Wow they don't answer the phone or their email this is frustrating. Also now my order is been return to the sender. Really?

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Order was supposed to be here in four days. It's been eight wtf?

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Ordered 2 guns with accessories. Received 1 gun with accessories. I called to get the issue fixed and they do not answer the phone (I tried to call several times and was on hold for about 30 minutes each time until their system hangs up on you) and they do not answer emails. I received the missing gun 2 weeks later but still no response as to "We are sorry" or anything. In the end I finally got what I paid for but will not order again! This has... Read more

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We bought a chest rig from them. It came in two colors. Invoice was correct. We got the wrong color. Ticket number 20200903 was generated 14 FEB 16. Email received from support@AirsoftMegastore.com verifying they received issue and would get back to us soon. Well today is Mar 18 and no contact. We have called multiple times (humans do not answer), and have emailed multiple times with no success getting any contact. This is last resort in getting... Read more

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In Nov. 2015, one day after my son's 14-year-old birthday, he spent all his savings and birthday money and purchased an airsoft gun and some accessories. After we received it, we found out it was not working, called store tech support, and emailed them on 12/2/2015, and received a ticket, #20190168. We even went to a local store to buy a new motor to see if that was the issue, but it still would not work. They were not able to fix the problems... Read more

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No reason to expedite shipping because it will still take 4 or 5 days to process your order.Oh and customer servicebis a joke. It sounds like it one girl answering the phone after waiting 20 min just to speak to someone always manages to hang up on you(most frustrating part). Don't bother emailing they will not reply.For awhile I thought I got robbed by a fake conpany but 2 weeks later after paying expedite shipping I got my gun Read more

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